June 25, 2020 - TUI Cruises cancels the trip planned for winter with "Mein Schiff ♥". The shipping company considers it "rather unlikely" that the South African ports will be opened to cruise ships in the next few months.
If e-mails begin with “On behalf of the entire TUI Cruises team, we hope that you, your family and friends are all well during this extraordinary time”, then you should be extremely careful. With these unctuous words, the Hamburg cruise company sent yesterday a circular to “My ship heart ♥ “booked customers. The quintessence of the message: It is “currently not foreseeable how the pandemic will develop in southern Africa. Regardless of the current travel warning from the Foreign Office, we consider it rather unlikely that the ports will open to cruise ships in the next few months and that shore leave will be possible in the planned form. In addition, health care in parts of the region does not meet European standards ”.
It is therefore necessary to cancel the planned trips to southern Africa. The health of the guests and crew is a top priority for the company. Further: “We look positively into the future and are already preparing everything for your next trip in the background. So stay “on board” with us, because the next vacation is sure to come ”.
Mein Schiff ♥ - ex Mein Schiff 2
Booked guests are given personal "Mein Schiff Travel credit “Offered. The travel credit is the advance payment for the canceled trip. TUI Cruises recommends using the travel credit as a means of payment for the next cruise. If a new trip is booked by December 31, 2020, the company grants a ten percent discount on the new trip. If the credit is redeemed by December 31, 2020, the discount is reduced to five percent. If the credit is not redeemed by December 31, 2020, TUI Cruises customers will receive the amount paid back in full. Refunds will also be given to those guests who are not eligible for new cruises. The travel credits were issued today and sent by email.
It is amazing that TUI Cruises cancel the trips so early before the planned start. Other companies, e.g. AIDA , still offer the trips. Are there possibly other, unspecified aspects of early cancellations?